Shipping & Delivery

Where we ship

We primarily ship within the United Kingdom (including Northern Ireland).

A small selection of items (for example, berets and jewellery) may be available for UK, Europe, and International delivery. Where international shipping is available, it will be clearly indicated at checkout.

If you’re outside the UK and the checkout doesn’t offer delivery to your location, please email us. We may be able to arrange shipping on a case-by-case basis.

Contact: giuliamio.millinery@gmail.com

Delivery services

• UK deliveries: sent via Royal Mail 24 Hours Tracked and Signed for; sent via DPD Next Day delivery

• Europe & International deliveries: via DPD (or equivalent)

Delivery cost & Timings

Please note that the shipping charges and delivery estimates below are a guide only. Your final shipping options, costs and estimated delivery dates will be shown at checkout.

Standard Shipping

Express delivery - UK only

Express delivery is available for UK deliveries only.

 

If you have a deadline, please contact us before ordering, and we’ll do our best to accommodate where possible.

Made-to-order / bespoke pieces

The majority of our pieces are made by hand. If your order is made-to-order or bespoke, dispatch times vary depending on the design and workload. Please contact Giulia for more information. 

Customs & import duties

For deliveries outside the UK

If international delivery is available at checkout (or arranged by email), please note:

• Customs duties, import taxes, and handling fees may be charged by your local authorities.
  
  

• These charges are not included in our product prices or shipping fees.
  
  

• Any such charges are the customer’s responsibility and must be paid to receive the parcel.
  
  

• We are unable to refund shipping costs or return costs if a parcel is refused due to unpaid duties/fees.

Returns & Refunds

Returns overview

We hope you love your piece. If you change your mind, we accept returns for eligible items, subject to the conditions below.

Before you return anything, please note:

• No exchanges (we do not offer exchanges).
  
  

• Eligible items: returns are accepted for ready-to-wear/in-stock items that meet the conditions below.
  
  

• Non-returnable items: made-to-order, bespoke, customised, or personalised pieces are not eligible for return (unless faulty).
  
  

• This policy does not affect your statutory rights.

Please contact Giulia before sending a return.
Returns sent without prior contact with us may be delayed or refused.

Change-of-mind returns 

To request a return:

• You must notify us within 14 days of receiving your item that you wish to return it.

• After notifying us, you must return the item within 14 days.

How to notify us:
Email giuliamio.millinery@gmail.com with:

• Order number

• Item(s) you wish to return

• Reason for return (optional)

Condition of returned items

Returned items must be:

• Unworn and unused (no evidence of wear)
  
  

• Unmarked and undamaged
  
  

• Returned with original tags attached
  
  

• In the original packaging (or equivalent protective packaging)
  
  

You may try an item on as you would in a boutique, but if it is returned with signs of wear, it may be refused and returned.

Return shipping costs & responsibility

• For change-of-mind returns, the customer is responsible for return shipping.

• We strongly recommend using a tracked and insured service and keeping proof of postage.

• We can’t accept responsibility for returns lost in transit.

Refunds

Once your return is received and inspected:

• We’ll email you to confirm receipt and to let you know whether the return is approved.

• Approved refunds will be issued to the original payment method.
  
  

Refund timing:

• Refunds are processed within 10 days of receiving the return.
  
  

What is refunded:

• The item price (including UK taxes if applicable)

• Shipping costs are not refunded for change-of-mind returns.

Faulty, damaged, or incorrect items

If your item arrives faulty, damaged, or not as described, please contact us as soon as possible and include:

• Your order number

• Photos of the issue

• A brief description

Contact: giuliamio.millinery@gmail.com
In these cases, we will advise next steps, including return arrangements where appropriate.

Cancellations

Cancelling an order

If you need to cancel, please email us within 24 hours of placing your order.

Email subject line must contain: CANCELLATION
Please include:

• Order number

• Full name

• Item(s) to cancel

Note: Once production has started on any made-to-order or bespoke work, cancellation may not be possible. 

 

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Returns address

Please send returns to:

GIULIA MIO MILLINERY
STUDIO 6, MAKERS YARD
82-86 RUTLAND STREET
LEICESTER
LE1 1SB
United Kingdom

We will email you on receipt of your return to confirm processing.

 

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Late or missing refunds

If you haven’t received your refund:

1. Check your bank account again

2. Contact your card provider (processing can take time)

3. Contact your bank

4. If it still hasn’t arrived, email us at giuliamio.millinery@gmail.com